Privacy Policy

Effective Date: 9/21/2026

Last Updated: 9/21/2026

This Privacy Policy and Terms of Use describes how ThermAll Heating, Cooling & Electric, doing business as ThermAll Heating, Cooling & Electric ("we," "us," or "our"), collects, uses, and shares information when you visit our website at www.thermallheating.com (the "Site"), and sets forth the terms and conditions governing your use of the Site.

By using the Site, you agree to the terms of this policy. If you do not agree, please do not use the Site.

Part 1: Privacy Policy

1. Who We Are

ThermAll Heating, Cooling & Electric is a licensed Electrical, HVAC, and indoor air quality services provider serving the greater Yakima, WA metropolitan area and surrounding communities. Our principal place of business is located at 1727 S 1st St, Yakima, WA 98901.

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly

When you contact us through our website — whether by submitting a contact form, requesting a quote, scheduling a service call, or signing up for communications — you may provide us with:

• Your name
• Home or business address
• Email address
• Phone number
• A description of your service needs or project details
• Any other information you choose to include in your message or form submission

Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies, web beacons, and similar tracking technologies only after you provide explicit consent via our cookie banner. This may include:

• Your IP address and general geographic location
• Browser type and operating system
• Pages viewed and time spent on the Site
• The webpage that referred you to our Site
• Device type and screen resolution

For more information about how we use cookies and your choices, please see Section 5 of this policy and our separate Your Privacy Choices page.

Information from Third-Party Tools

Our Site uses third-party tools that may collect information on our behalf. These currently include:

• Google Analytics
• Google Ads
• Google Tag Manager
• Google ClickFraud
• Meta (Facebook) Pixel

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.

We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, service requests, or quote requests
• To schedule and coordinate service appointments
• To send you information about our services, promotions, or company updates, where you have opted in or where permitted by law
• To improve our website and understand how visitors use it
• To run advertising campaigns and measure their effectiveness, where opted in
• To comply with applicable laws, including Washington state privacy statutes

4. How We Share Your Information

We do not sell your personal information to third parties for their own independent marketing purposes. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who help us operate our website and business, such as our website host, email platform, CRM provider, and analytics tools. These vendors are only permitted to use your information as necessary to provide services to us.
• Advertising Partners: Third-party ad platforms, such as Google Ads and Meta, receive data only if you have opted in via our cookie consent banner.
• Legal Requirements: When required by law, court order, or state regulatory authority.
• Business Transfers: If our business is sold, merged, or transferred, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to operate and improve the Site and to support our marketing efforts. Cookies are small text files stored on your browser when you visit a website.

We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the Site to function. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use the Site, such as Google Analytics.
• Marketing / Advertising Cookies: Used to track visits and support targeted advertising, such as Google Ads and Meta Pixel.
• Functional Cookies: Remember your preferences and settings to improve your experience.

Washington Opt-In Standard: Non-essential cookies (Analytics, Marketing, and Functional) will not be loaded unless you proactively opt in via our consent banner. You may change or revoke your choices at any time by clicking the "Cookie Preferences" link in our website footer.

6. Washington State Privacy Rights

If you are a resident of Washington State, you enjoy specific privacy protections under state law:

• Right to Opt-In / Opt-Out: You control whether non-essential tracking technologies fire on your device.
• Right to Know & Access: You have the right to confirm if we process your personal data and request access to that information.
• Right to Deletion: You may request that we delete the personal information we have collected from you, subject to legal licensing and transactional exemptions.
• Right to Correct: You may request corrections to inaccurate personal data.
• Health & Location Protection: Under the Washington My Health My Data Act (MHMDA), we do not collect, share, or sell consumer health data or precise location data without affirmative, explicit opt-in consent.
• Right to Non-Discrimination: We will never discriminate, charge different rates, or deny services to you for exercising your privacy rights.

To exercise any of these rights, please visit our Your Privacy Choices page or contact us directly at office@thermallheating.com. We will respond to verifiable requests within 45 days, the timeframe required by applicable law.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy and to comply with our legal obligations.

8. Data Security

We take reasonable technical and organizational measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Children’s Privacy

Our Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us, and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy, or to submit a privacy request, please contact us at:

ThermAll Heating, Cooling & Electric
1727 S 1st St
Yakima, WA 98901
Phone: 509-248-8368
Email: office@thermallheating.com

Part 2: Terms of Use

Please read these Terms of Use carefully before using our Site. By accessing or using the Site, you agree to be bound by these terms.

1. Use of the Site

This Site is provided by ThermAll Heating, Cooling & Electric for informational purposes related to our Electrical, HVAC, Indoor Air Quality, or similar home services. You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of others.

2. Intellectual Property

All content on this Site — including text, images, logos, service descriptions, and graphics — is the property of ThermAll Heating, Cooling & Electric or its content suppliers and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works from this content without our express written permission.

3. Accuracy of Information

We make reasonable efforts to ensure the information on this Site is accurate and up to date. However, we make no warranties or representations regarding the completeness, accuracy, or reliability of any content. Service availability, pricing, and other details may vary and are subject to change without notice.

4. No Professional Advice

The content on this Site is provided for general informational purposes only and does not constitute professional advice. Any decisions regarding home repair, installation, maintenance, or related services should be made in consultation with a qualified professional.

5. Limitation of Liability

To the fullest extent permitted by applicable law, ThermAll Heating, Cooling & Electric shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of or inability to use the Site, even if we have been advised of the possibility of such damages.

6. Disclaimer of Warranties

The Site is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

7. Governing Law

These Terms of Use are governed by the laws of the State of Washington, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Yakima County, Washington.

8. Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site following any changes constitutes your acceptance of the revised terms.

9. Contact

Questions about these Terms of Use may be directed to us at office@thermallheating.com.