They are a great company, love that they are local. The guy that came out (Jose) to look at the house and offer a replacement furnace and heat pump seemed thorough in his assessment and gave me options on what to select and even helped in learning about financing options available through pacific power. And the electrician Andy helped out a lot as well during the install of the new furnace and heat pump they found burnt wires leading to the furnace and heat pump and washer and dryer and fixed that on top of the original unit instal which was great! It helped ensure I was going to be worry free and a safer home.
Cant remember the install team members but they were great in their work and communicating updates in the install.
All team members were mindful of avoiding bringing in mud to the home by wearing their own booties too!
Excellent service from start to finish!!!
We are treated with respect and professionalism!
The rattle had been driving me crazy so we called Thermall Heating. Unbeknownst to me Joe pokes around before the tech gets here. The tech couldn't find anything wrong and we didn't hear the noise. What? The tech was so nice and suggested videoing if it comes back,. No charge. I apologized. Later Joe tells me he shut a little door, ug, I was so grateful.
After hours repair of our gas furnace in Yakima WA. Sam, the technician, was great, friendly and fixed the problem getting us back up and running so we could have heat. I was impressed they had the part we needed so we didn't have to wait for a part to be ordered.
Paul and the team at ThermAll was great to deal with. We ended up installing the DAIKIN FIT. From our first meeting with the service tech on the old unit, then two weeks later deciding to replace and start fresh with a new system- the entire process was flawless. We love our new system! Would highly recommend!!
Great experience, knowledgable sales person willing to take time and answer a couple of rounds of questions as I looked at quotes. When I finally decided to buy, they scheduled installation quickly. The installation team listened to how I wanted it installed to ease snow and ice removal and got the install done in a day. The unit works great, is simple to use and relatively quiet. Even though we are up in Cle Elum, I know they are responsive. Best big purchase I've made in the past decade.
You are definitely my "go to place" for heating and cooling issues.
Mark, who I understand is retiring, did the fall service on my furnace and I asked if Thermall was who I should call to help me figure out my gas fireplace switches (new to me house). He not only gave my furnace a thorough HVAC service with explanations but also turned on my fireplace pilot and explained what the switches did and how to adjust things. Above and beyond what I expected as has been the case with all of my experiences with Thermall.
It was very nice. The young man was very professional and courteous