Reviews
Excellent customer service. Prompt attention to my furnace service needs. Good detail / write up on the services performed. Very reasonable pricing - would not hesitate to recommend in the future.
If you need heating, cooling, or electric work in the Cle Elum/Ellensburg area ThermAll is who you should call. I had a stellar experience with a full HVAC system replacement and electrical panel upgrade. They were priced competitively, skilled that their trade, and performed excellent craftsmanship through the process. They knew the Daikin equipment well and had everything in stock.
I interacted with Terri in the office over the phone. She is a great sales coordinator and was consistent point of contact from my initial call all the way to the end of my install. They worked through my tight timeline to qualify for a PSE rebate and were very responsive to any inquiry I had.
Jose the comfort advisor came onsite to initially evaluate what was the right heating/cooling solution for our home. It is not common for someone to invest in calculating a manual J load, but that is the correct way to size a new system. I had a competitor just guess when I was comparing quotes, and that let me know ThermAll was the right company for me.
Jose listened to all my concerns and scope of work where I wanted to get priced for some extras. I was presented several options and they brought in a duct expert as I wanted to expand my coverage.
Kevin was that duct expert who designed and oversaw the entire installation. He is the type of person you want on your project, someone who will always do the right thing, and their word has meaning behind it.
I tossed him some curve balls by changing the unit installation last minute and had a few special requests on how the ducting needed to be done, his only concern was making my family happy which I greatly appreciated. The rest of the install team was very professional as well, always keeping our space clean and being courteous, thanks Luis, Tim, and others.
Andy was the head electrician along with a few support sparkies. He was awesome answering all my questions as I weighed the cost of expanding a dated electrical panel with sub panels versus doing a full replacement. There was no pressure on what choices I made and Andy did what he could to save me a few dollars.
He identified a few safety risks that we fixed and was super reasonable in allowing some scope creep to accommodate a few extras. I went with a full panel replacement and I couldn't be happier with how the work was done.
To wrap things up, Doni the install coordinator made sure I had all the information for my rebate and helped button up a few blue tape items. I wanted to write them a proper review because they took care of me so well, and I hope whomever reads this has the same experience after choosing ThermAll.
My HVAC unit died during New Year's weekend. I waited to call until the following Tuesday and by Friday I had a new unit installed, and arranged to have some deteriorated duct work replaced. All of the work was done in a timely manner, by personnel who were professional and pleasant to work with. While the main unit quit working within four hours after installation (due to manufacturing defect), the problem was quickly resolved within a couple of hours, after a call to the 24/7 hotline. Very satisfied with the work, the unit, and, as a very nice bonus, a gift card.
Listened to our ideas on what was needed and came up with a solution that met those needs. Work was done quickly and efficiently by a very experienced crew.
Furnace went down at our cabin in Ronald a few weeks ago during the freeze,. Pipes froze,.. I was pretty desperate. One call to Thermall Heating on a Saturday and they were out in a few hours. Once we knew the issue they were right back out on Sunday to fix,. These folks were amazing, especially the tech Sam,. Blanka, who coordinated the appointment was top notch! Very professional, and they did not charge an unreasonable fee. Couldn't be happier.
Great sales ,service and friendly employees ????
Oscar came out on a Saturday and helped us with our heater. Very clean, very professional, very prompt. Will recommend and use again
What Thermall offers is great products and services. The Daikan heatpump that I purchased from them does the job of heat/cooling my house, quietly and effeciently. And with Thermall maintaining it, there are no worries. Of course, having nice people to work with, and to explain things to me, does help my piece of mind.
