Reviews
What a delightful experience! We noticed our heat was out at 2am - and it was 22 degrees with 15 inches of snow on the ground. The house was down to 52 degrees and we were shivering. I called thermall and their after-hours person said she would ring back at 8am or soon after - which she did.
She dispatched a heating technician who found the problem - which had been fixed just a week earlier by a cross-town competitor - not well as you can see.
Then she put us on the emergency install list, had a team there the next day - and loaned us space heaters to keep us warm until they could come.
The team that came - amazing - fast, organized, skilled, tidy, polite and so able to solve our problems.
They installed a new Daikon heating and cooling system in one day - and it is wonderful. Much more constant, less blowing air, and we have reset our thermostat from 67 to 62 because it is so much more efficient.
They even cleaned up 100 percent of their mess. Wow - they have our business for life - and their system has a year of 2 hour guaranteed service - but this is a service plan we will buy for many years to come.
In the middle of a pandemic, supply chain that is difficult and generally hard to get return calls, these folks are AAMazing!
She was very detailed in the cleaning and checking of my mini-split system.
We had the pleasure of working with Marcos and Alex for our installation. Both guys were so nice and polite. Its so nice to have efficient heat and we look forward to AC this summer. Doni made this process as easy and smooth as possible. Even when things came up in shipping, she kept us informed. This was a great company to work with.
Having my AC serviced is like having your car worked on. I don't know if the work really needs done. I trust Jose, longtime THERMALL technician, to be honest with me. Now I don't have to worry whether a repair needs done or not. I am turning all my rental units over to them for service.
Outstanding service and very professional!
My heating system stopped working and they were able to come out the same day , had the parts on hand, and were able to get it up and running within a few hours. I had also used them a few months prior for an AC problem, they also responded quickly and were able to get it back up and running the same day. They are my go to from now on.