Reviews
Efficient, thorough and courteous
We called to get an estimate to replace our aging furnace and air conditioning units. I noticed their ad in the Yakima Herald. Jose did all the measurements and explained what we currently had and what our needs required. He was knowledgeable and professional.
Outstanding service! Jose and Ray are so knowledgeable and always provide excellent service!
Very through and professional technicians. Glad I choose them
I received a consult and quote for replacing my hvac system. They were on time, friendly, and informative. I feel confident in the system I chose and look forward to having my new system installed. ????
In the past my experiences with ThermAll have been good. This most recent experience did not measure up to the quality we've come to expect. The day of scheduled maintenance the gentleman who came out was polite enough but seemed fairly new and was certainly new to me. There was some confusion on his part as to what needed to be serviced at the appointment. After he left I called the office and was able to work things out, the ladies I spoke with were fantastic. Long story short, immediately after the appointment the system was not working and we were without heat. We contacted the office and they sent out a different serviceman at our request. He wasn't really open to the idea that the previous serviceman had made an error, believing the problem to be our thermostat. When he looked at the furnace he discovered the problem which was a wire not hooked back up after the system was serviced the day before. He was not very polite.
UPDATE: Since I wrote this review the owner called me and was sincere and kind. This company highly values customers' experience with them and were quick to contact me and resolve the issue. I would highly recommend them based on my past experience and the way the most recent was handled.
Company rep came to give a price quote on a replacement heating and cooling system for my home. Rep was thorough, knowledgeable, great personality, and brings an air of confidence in the company. Norm Hall