Reviews
Excellent service. Timely, professional and personable
Jose was the Technician. He was very courteous and he had shoe coverings which I didn't care either way but good to see in case some customers did. He was good with me watching and asking questions (always curious). You could tell he knew his stuff as he diagnosed the issue with in 10 minutes using his voltage meter. He had the part on had and installed it. Then he went ahead and cleaned the burner thermostats without me asking. He also check the condensation pump to make sure that was working.
Koodos to dispatch for keeping in contact with me on when Jose would arrive.
Fast service and great technician. Would use again.
Our technician Rey was very professional, knowledgeable and personable. He is great. The scheduler was responsive and I appreciated the 15 minute heads up before arrival.
We bought our 1st home last fall, and this summer realized our AC was not keeping up the way it should. I called several companies & left VM's, and was finally able to get through to someone at ThermAll. The woman i spoke with was very friendly & knowledgable, and called again the morning of our appt to let us know the tech was 10min away. We scheduled an appt for the next week, and Jesus was our technician. He was right on time, and was very friendly. He explained every thing he was looking at/for and took the time to answer all of our questions. We were very comfortable having him in our home. He also took videos to show us certain things instead of just trying to explain them, which was super helpful. We'll definitely use them in the future, 10/10 recommend.